Photography FAQs

General Questions:

1. Where is your studio located? Our studio is in the heart of Brighouse, easily accessible by car and public transport. The address is: Martin House, Martin Street, Brighouse, HD6 1DA

2. Is your studio baby-friendly? Absolutely! We have a comfortable, warm environment with soft seating, changing facilities, and refreshments available. 

3. Is your studio accessible? I'm afraid this is what makes me the most sad about my studio. It is up on the second floor and accessible by stairs. Having a mum who also uses a wheelchair, I understand how frustrating this is, however if you let me know, I will always acommodate your needs and family and find a suitable alternative. Whether this is bringing a  set up to your home, or choosing an outdoor location.

4. Can I bring siblings or other family members? Yes! We welcome family members and siblings. Let us know in advance so we can plan the session accordingly. There is a separate play area for older siblings to use while they wait with toys, films and books. For newborn sessions older siblings can either be taken home once the family portion is done, or head into town for a walk or over the road to the park for a play if I'm struggling to get baby settled with them in the studio. 

5. How long does a photography session last? It depends on which session you book! My Studio portraits, outdoor portraits, rock the box sessions all last an hour each as this is just for your and your family, or extended family sessions. My mini sessions last 20 minutes, and is for one family unit only. My newborn sessions can last between 2-3 hours which allows for feeding, changing, cuddling as well as the photography. My full and half day pacakges are as stated in the session information.

6. What should I bring for my photoshoot? I always recommend brining two lots of clothes, just incase there are any spillages, or toilet issues for little ones, and babies. Newborns will be provided with everything they need so please just bring along your changing bag and milk. Birthday sessions, you'll need a towel and your usual bubble bath for little ones with sensitive skin.

7. What if my baby is unsettled during the session? We allow plenty of time for feeding, cuddling, and soothing. Our sessions are relaxed and baby-led.

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Booking & Payment Questions:

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1. How do I book a session? You can book online through our website. Follow the BOOK NOW buttons to my booking website, choose a date that suits you and then you'll be asked a few questions and your session fee will be taken. Alternatively, you can send me a message on social media and I'll send your a direct link. 

2. Do I need to pay a deposit? Yes, we require a small deposit to secure your session. The remaining balance is due on the day based on your chosen package

3. What payment methods do you accept? We accept cash, card payments, and bank transfers. My booking website takes payments via paypal, however there is the option to pay via card if you follow it through.

4. What happens if I need to reschedule? We understand that life with a newborn can be unpredictable! Just let us know as soon as possible, and we’ll do our best to accommodate a new date. Sessions will forfeit deposits if you arrive 20 minutes after your session is due tot start without prior notice.

5. Do you offer payment plans? Yes, we offer flexible payment plans. Contact us to discuss options that work for you.

6. What if my baby arrives earlier/later than expected? If you’ve booked a newborn session, we recommend contacting us after your baby is born, and we’ll adjust your appointment accordingly, casts can be made at any age, so don't feel pressured to stick to your original date if you need more time to recover.

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After the session

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1. How long will it take to receive my images? After your session you'll receive a link to either zoom session, or you'll pop back to the studio to choose in person. For mini sessions, you'll be sent a link to your proof gallery and you'll choose your favourites online.

2. Can I buy extra photos after the session? Yes! You can view all of my extras in my pricing and info sections.

3. ​Do you post frames out? Sadly not, frames, albums and USBs are all completely bespoke, so to ensure you are happy, you will be asked to come and collect your items and sign for them consenting you are happy with your order before you take them away.

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Cancellations & Rescheduling

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1. What if I can’t make it to my session? We understand that things come up, especially with little ones. Please let us know as soon as possible if you’re unable to attend, and we’ll do our best to reschedule.

2. What happens if my baby or I am unwell on the day of the session? If you or your baby are unwell, we kindly ask that you contact us to reschedule. We want to ensure a safe and comfortable environment for all our clients. But also to keep me safe from passing any germs onto my own children.

3. Can sessions be cancelled by Jupiter Moon? Yes! There are very rare occasions that I have had to cancel sessions, usually this is when I'm poorly or my children are. Due to needing to be so close to you, I always prefer to make sure I'm 100% before being near babies, pregnant mamas and little children. I will notify you as soon as I know I won't be able to do your session, and offer an alternative date, or a full refund of your session fee.

4. Do I lose my deposit if I need to cancel? If you cancel with enough notice, we can transfer your deposit to a future session. However, if you cancel last-minute without rescheduling, the deposit may be non-refundable. If on the day of your session you arrive late without prior notifiation, your session will be cancelled. Clients who arrive 20 minutes late without notification will forfeit their session fee and their session will be cancelled. You'll need to re-book and pay again for a new date and time.

5. What if I have an emergency and can’t attend? We completely understand that emergencies happen. Just get in touch with us, and we’ll work with you to find a suitable alternative.

6. Is there a fee for rescheduling? We don’t charge for rescheduling due to illness or emergencies, but if there is no contact, or you don't let me know in good time, you will have to re-book and pay again for a new date and time.